Top 2 Auto Dialer Software
What is Autodial Software?
The autodial software automatically makes outgoing calls by extracting phone numbers from your contact list. The dialer then connects. The recipient with a real-time agent or pre-recorded message.
Auto dialers eliminate the need to manually dial each phone number from a list. This saves the contact center agent from other activities and message content. A wide variety of industries use automated dialer software, such as sales and marketing, healthcare, hospitality, and education.
What are the important features of Auto Dialer?
Auto dialers often require hardware such as a computer, an active telephone line, and a voice modem. Some software vendors allow companies to incorporate hardware into their products for free or with a subscription. Other vendors require that they purchase and host the hardware themselves.
The autodial software can:
integrate directly with the center’s existing CRM software; or
integrated into telecommunication services or contact center infrastructure software
Auto Dialer software offers a variety of functions for downloading representatives. Some of these functions are common. Such as managing lists, making calls, and reporting data.
choosing Auto Dialer software are:
Call management. track and report the result of the call
Call recording. to ensure call quality
Answering machine detection. to filter and filter calls to voicemail
Call script. help agents with answers to frequently asked questions
Local caller ID. To display the local ID to contacts by setting the desired location and caller ID during the call.
Top 2 Auto Dialer Software
Voxco
With over 25 years of experience, Voxco is the leading Research Cloud software provider of cloud-based and on-premise collection tools to help you generate successful leads and deliver an excellent customer experience. Additionally, Voxco’s state-of-the-art telephony system can be integrated with Voxco’s CATI telephone tracking software.
The Voxco dialer is guaranteed to improve your call center productivity by 50%. Whether it’s work from home or call center agents, predictive dialing adjusts call volume based on agent availability.
The software is designed to handle workloads of any scale. It is TCPA compliant and allows your agents to reach customers over the phone and on mobile devices. You can easily integrate with the platform’s IVR to offer callers self-service options.
Voxco’s capabilities support a seamless workflow: call recording and monitoring, call detection, intelligent call routing, and a combination of inbound and outbound calls. There are more advanced features that users can enjoy and use in Voxco.
The efficiency of a system. The Voxco dialer starts dialing the number according to the defined rules. Third-party dialer integration is not required.
4-in-1 collector. Preview, feed, forecast, and hybrid dial modes improve call quality and speed. The 4 assembly modes also allow you to time the call model for each project.
Quality control. Calls can be monitored in real-time for quality assurance purposes. You can also record calls to review later.
DNC numbers are also instantly filtered from the list.
The Dialer dashboard allows the supervisor to monitor the productivity of each agent. You can track down n. of calls handled, summary time, pause, etc.
Advanced Telephony Features: It is a flexible call-out power with features like call transfer, conference, and audio playback.Compatible with protocols. Voxco Dialer supports VoIP licenses and calling cards. Dialer supports analog and IP phones. It also connects to SIP trunks or standard T1 or E1 lines.
Talk desk
Talkdesk offre soluzioni attraverso un’unica piattaforma e aiuta i contact center a ridurre i costi di assistenza clienti. Il software potenzia un contact center con il suo design personalizzabile e a prova di futuro, aiutando le aziende a migliorare la soddisfazione dei clienti.
La piattaforma ha un’interfaccia intuitiva e offre più di 60 integrazioni tutte in un unico posto. Fornisce funzionalità come: intelligenza artificiale, analisi, coinvolgimento della forza lavoro, coinvolgimento dei clienti e collaborazione aziendale.
Talldesk offre molteplici funzionalità per aiutarti a supportare i tuoi agenti nel miglior modo possibile:
Talldesk utilizza IVR (risposta vocale interattiva), ACD (distribuzione automatica delle chiamate) e instradamento basato sulle competenze per garantire che le chiamate vengano instradate solo agli agenti più qualificati in grado di soddisfare le esigenze del cliente.
La piattaforma autorizza l’agente visualizzando il nome del chiamante, la cronologia dei contatti e tutti i dati rilevanti sullo schermo dell’agente in tempo reale. In questo modo i contact center possono supportare i propri agenti per offrire un’esperienza personalizzata.
Il software imposta automaticamente un nuovo profilo quando un nuovo cliente chiama.
Talldesk è dotato di tutte le funzionalità necessarie: monitoraggio delle chiamate, registrazione delle chiamate e reportistica in tempo reale.
Con il suo rapporto qualità-prezzo, il software è facile da usare per gli agenti. Offre tre pacchetti: Professional, Professional Plus ed Enterprise.
